Emergency Response for Load Tap Changer Failure

The City of New Richmond, WI public power utility,
New Richmond Utilities, serves 5,300 customers via
three substations. In June 2022, one of the
company’s lead electrical superintendents observed a
performance issue with the load tap changer (LTC) on
the power transformer located at their newest
substation. After careful review, the superintendent
reached out to EPS to help further identify and
remedy the issue at their western Wisconsin
substation.